Course Description:
Enhance your customer service strategy with our Strategic Customer Service with RPA & AI course, designed to provide you with the skills to integrate Robotic Process Automation (RPA) and Artificial Intelligence (AI) into customer service operations. This training covers key aspects such as automating customer service processes, improving response times, and leveraging AI for personalized interactions. You’ll learn to implement RPA and AI solutions to transform customer service and drive satisfaction. Ideal for customer service managers and IT professionals, this course equips you with the tools to innovate and enhance customer service operations.
Modules Covered:
Module 1: What is Customer Service or Define Customer Service?
Module 2: The Importance of Customer Service
Module 3: Four key principles of Customer Service in the Retail Business
Module 4: 16 key customer service skills in the Outsourcing Industry
Module 5: Customer Service in Retail Business
Module 6: Different types of customers in the Retail Business
Module 7: Type of customers to take care of after purchase or service in the Retail and Outsourcing Business
Module 8: 10 types of Customer Service Channels
Module 9: How to Appreciate Customers?
Module 10: Importance of BPO Customer Support Service
Module 11: Customer Service Experience
Module 12: Strategies and Tools for Delivering Great Customer Service
Module 13: Case Study
Module 14: Course Overview
Module 15: Introduction to ChatGPT
Module 16: Implementing ChatGPT in Customer Service
Module 17: Managing Challenges in ChatGPT-Powered Customer Service
Module 18: Implementing ChatGPT in Customer Service - Best Practices
Module `19: Ensuring Ethical and Responsible use of ChatGPT in Customer Service
Module 20: Creating ChatGPT Responses
Module 21: Ensuring a Seamless Customer Experience
Module 22: Handling Sensitive Customer Issues
Module 23: Monitoring and Improving ChatGPT Performance
Module 24: Case Studies and Examples
Module 25: Future Trends and Developments
Module 26: Customer Service & RPA
Module 27: Automated Data Entry and Processing
Module 28: Order Processing
Module 29: Customer Onboarding
Module 30: Invoice Processing
Module 31: Query Resolution
Module 32: Appointment Scheduling
Module 33: Customer Feedback Analysis
Module 34: Legacy System Integration
Module 35: Compliance Monitoring
Module 36: Fraud Detection
Module 37: Customer Account Updates
Module 38: Final Assessment
Training Outcome:
RPA Integration: Learn to integrate RPA into customer service operations for automation and efficiency.
AI Utilization: Develop skills in leveraging AI to enhance customer interactions and personalize service.
Process Improvement: Gain expertise in automating and improving customer service processes.
Certificate of Achivement
Congratulations on your unwavering commitment to learning and enhancing your skills. This esteemed certificate is recognized worldwide as a testament to your dedication and hard work.