Course Description:
Master the art of IT service management with our ServiceNow Administrator course. This training provides a deep dive into the functionalities of ServiceNow, covering incident management, change management, and service catalog management. You will learn to configure and customize ServiceNow applications, manage user roles, and automate processes to improve service delivery. Ideal for IT professionals and administrators, this course prepares you for the ServiceNow Administrator certification and equips you to enhance IT service management in your organization.
Modules Covered:
Module 1: Introduction
Module 2: ServiceNow Overview
Module 3: List
Module 4: Table & Form Creation
Module 5: Data Dictionary
Module 6: User Administration and Data Security
Module 7: Update Set
Module 8: Import Set
Module 9: Workflow & Flow Designer
Module 10: Service Catalog
Module 11: SLA
Module 12: Notification
Module 13: Final Assessment
Training Outcome:
ServiceNow Configuration: Learn to configure and customize ServiceNow applications to meet organizational needs.
IT Service Management: Develop skills to manage and automate IT service processes, including incident and change management.
Process Automation: Gain insights into automating ServiceNow processes to streamline operations and improve service delivery.
Certificate of Achivement
Congratulations on your unwavering commitment to learning and enhancing your skills. This esteemed certificate is recognized worldwide as a testament to your dedication and hard work.